During the last year the railway sector has been subject to increasing market competitiveness and industry consolidation. Moreover, customers are very often steering towards suppliers capable of providing fully integrated transport solutions, including full service.
To face market changes, achieve its growth target and leverage on its global presence and capabilities, in the first quarter of 2020 Hitachi Rail has implemented a fully integrated global organization ensuring a “one face to the customer” approach in each lifecycle stage and based on common standards and processes.
The implemented organisation meets the following main principles:
▪ Integrated global organisation, functions, and responsibilities – legal entities serve as the infrastructure.
▪ Dedicated business responsibilities for New Equipment (‘Sales & Projects’ units) and Service (‘Operations, Service & Maintenance’ unit).
▪ The New Equipment business operates in a matrix organisation:
○ Sales & Projects units: Business development, sales, project delivery.
○ Operations units: Functional execution, i.e. engineering, procurement, manufacturing, construction.
▪ Service (OS&M) operates globally in a matrix organisation with an end-to-end responsibility:
○ Sales & Projects units: business development, sales, programme management.
○ Operations units: Functional execution, i.e. engineering, procurement;
however, in the sales phase of integrated offerings, OS&M will co-ordinate with S&P to ensure a clear customer interface.
▪ Sales & Projects units focus on regional markets (EMEA, Americas, Japan, APAC) with strong global coordination.
▪ Rolling Stock, Signalling & Turnkey Operations units specialize in products.
▪ “Project Driven” organization, with strong cross-functional project teams.
▪ Dedicated unit for advanced innovation & digital and liaison with Hitachi Corporate.
▪ Global staff functions for administration, governance and business services (e.g. Strategy, Finance, Legal, HR, IT, Quality, SHEQ, Group Procurement), including the integrated CSR and Sustainability governance inside SHEQ (Safety, Health, Environment and Quality).